Message Server

The Mirapoint Message Server provides 99.999 % availability with exceptionally high performance. Users can access their email via WebMail from any desktop that has a browser, or via any standards based email client including Outlook. In addition to its email functionality, the Message Server also provides easy-to-use collaboration tools, including group calendaring, scheduling and address book.

Enquire about this product

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Key Features

• Appliance-based messaging server to lower costs and provide high reliability and availability
• Standards-based mail server supports the mail client of your choice, including Outlook
• Feature rich web-based client and support for mobile clients
• Industry’s lowest TCO and server consolidation advantages
• Employs secure, hardened operating system that has no known exploits

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Do Mirapoint provide a migration service to migrate to the Mirapoint platform?

Yes. Mirapoint has a “guaranteed zero downtime” methodology lets you quickly, easily, and safely migrate from your legacy email solution, whether it’s Sendmail,® Openwave,® iPlanet, Novell,® Critical Path,™ Microsoft,® other commercial products, or freeware. We migrate all elements of a user’s email account, including the message store, individual preferences, mail filters, forwarding rules, and address book entries. Nothing gets lost in the transition, and an unlimited amount of data can be migrated. Our fail-safe approach includes rigorous quality assurance and detailed reconciliation reports to ensure accuracy and keep you informed.

Do Mirapoint support portal integration?

Yes. Portal integration is seamless and can be configured with single sign-on if that is desired. Many of our customers have integrated with the Blackboard portal among others.

Does Mirapoint offer delegated management?

Yes. Mirapoint offers multiple levels of administration including: administrator, delegated domain administrator (we can support up to 100,000 domains on a single box), helpdesk administrator, backup operator and ordinary users (with access only to their account).

Can different feature sets be activated for different users/groups?

Yes. Mirapoint offers a class of service feature that allows administrators to define various levels of service. Through this feature, users in different classes (for example, students and faculty) may be granted different feature sets.

What provisions are there for redundancy, failover, or other methods of providing a highly available platform?

Mirapoint appliances are each built for redundancy and optimal availability. Mirapoint appliances have field proven 99.999% uptime. Each appliance is built with hot-swappable RAID protected disks (& controllers with battery backup), redundant hot swappable power supplies, and redundant cooling fans. Network interfaces may optionally be configured for NIC Failover. For sites requiring automated failover, Mirapoint supports one to one hot standby clustering for use with locally attached Mirapoint storage, or N+1 hot standby clustering for use with SAN storage.

Mirapoint’s Message Server also supports cluster configuration that provides a high-availability solution to ensure the uptime required for business critical services.

What kind of logging and reporting can be done?

Mirapoint has a full suite of Logging, Reports, and Performance graphs. Because Mirapoint is an appliance, the MOS is tightly integrated with the hardware platform, resulting in the tracking and reporting on a myriad of hardware and software statistics. Statistics include but are not limited to:

• Directory operation statistics (LDAP).
• Raid usage statistics – battery charge/time, temp, fan, voltage, cache status, mail store in use, sys store in use.
• Network usage statistics – in/out packets, collisions.
• Email statistics – messages with attachments, local vs. remote mail statistics (all statistics, size, rates, avg. recipients,etc.).
• Virus statistics - total found, cleaned, and stripped.
• Spam statistics – totals, totals per score above 50.
• Hardware statistics – temp, CPU (1 & 2) temp, motherboard fans statistics.
• System statistics – load, process statistics, memory usage
• Filtering statistics.

The information can be displayed in log format and/or performance graphs. This information can be customized to hourly, daily, or weekly for historical analysis.

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What type of support options does Mirapoint offer?

There are self-help knowledge bases and help screens built in to the admin interface (both command line and web). When an active 24X7 support contract is in place 30 minute support response time is committed, free software upgrades are provided, and there is free hardware replacement. Mirapoint provides support via email and phone. Mirapoint also has the MERT team (Mirapoint Emergency Response Team) as part of standard support. MERT has the ability, in a critical situation, to access your box via a secure connection, diagnose the problem, and quickly fix an issue for you.

What type of training and documentation will be provided?

Mirapoint provides a comprehensive list of training classes and online options for system administrators and help desk personnel. Mirapoint offers onsite training (generally for 5-10 people) or classroom training. The comprehensive, 3-day, instructor-led course that covers everything to run the Mirapoint appliances.

A less expensive, web based option is available as well and may meet the needs or your organization. Printed manuals, a knowledge base, end-user help, and end-user guides are all included.

Do you offer technical support on an on-going basis?

Yes. Mirapoint is the only email vendor who can provide a single point of support for all hardware, software, storage, calendar, content filtering, monitoring, MTA, anti-virus, anti-spam and all other pieces associated with a comprehensive email system. This eliminates multiple support contracts and the challenges of dealing with multiple vendors. A single vendor solution makes supporting an environment much more streamlined and effective. Any issue requires only a single call to Mirapoint support.

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Compliance Standards

GCSX No 21 Email

GCSX No 22 Mail Servers

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What standards does Mirapoint support?

IMAP, LDAP, MIME, POP, SMTP, SSL and TLS

What client support does Mirapoint offer?

Mirapoint offers a secure WebMail client that is completely brandable to include your companies logo and color scheme. We also support any standards based client including Outlook and Entourage.

What type of collaboration features does Mirapoint offer?

The Mirapoint solution offers almost all of the group collaboration features desired by Outlook users including email, shared folders, calendar, and task management. Key features such as free/busy calendar lookup from the Outlook client, integration with PDAs, global address book, and email folder support are all available from the Mirapoint Message Server solution.

Does Mirapoint support PDA and mobile devices?

Mirapoint easily integrates with most PDA’s and cell phones. If the wireless device supports POP, IMAP, WAP or regular HTML browser access then a user can connect to their Mirapoint mailbox from that device. We also integrate with third party software for real time over the air synch of Calendar, Contacts and Email through NotifyLink (www.notifylink.com) This solution works for most PDAs including Mobile Windows devices, Palm devices, Treos, and Blackberrys.

What directory servers are supported by Mirapoint?

Many standards based clients that integrate seamlessly with the Mirapoint server including Active Directory. Authentication to Active Directory or other LDAP server is done using the standard bind process wherein user credentials are presented to Active Directory for authentication. For Active Directory, this authentication can be done either in cleartext or encrypted, however users must authenticate using 128-bit encryption in order to change their passwords, which is a supported method on the Mirapoint system.

Mirapoint also offers an applianced based LDAPv3-compliant directory server that works seamlessly with Mirapoint appliances and other applications.

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