RazorGate

Mirapoint’s RazorGate® email security appliance delivers unparalleled multi-layered protection from spam, virus, malware, botnet, phishing and zombie attacks. It provides real-time updates to reduce the window of vulnerability resulting in airtight security at the edge of the network. The appliance form factor makes it easy to deploy with minimal ongoing administration.

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Key Features

• Simple design for deployment in minutes
• Advanced Reputation Hurdle™ enhancement uses global IP identification that blocks up 80% of malicious content before it enters the network.
• Unique MailHurdle™ connection management technology blocks 60-80% of threats at the edge
• Multi-layered spam protection yields 98% catchrates with virtually zero false positives
• Integrated, industry-leading RAPID zero hour virus engine
• Unique wiretap capability that is transparent to end-users
• Secure, hardened operating system with no known exploits
• Integrated mail routing and queue management
• Proven 99.999% reliability with redundant hardware components for increased reliability

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What type of Email Antivirus does Mirapoint provide?

Mirapoint implements best practices for virus scanning by employing a multi-layered approach that starts with RAPID™ Anti-Virus traffic pattern based protection. By proactively scanning the Internet, identifying massive outbreaks as soon as they emerge, and creating a traffic pattern based “signature”, RAPID’s zero hour solution provides proactive virus blocking that is effective and language-independent. RAPID can detect a virus within two minutes of an outbreak anywhere in the world. Mirapoint also includes support for award-winning, signature-based virus scanners from Sophos® and F-Secure®. Signature-based virus scanners that are content oriented pick up the protection once RAPID anti-virus releases a suspect message from quarantine.

What type of Email Anti-Spam solution does Mirapoint provide?

Mirapoint provides powerful, multi-layered anti-spam technology that combines effective spam analysis, identification, filtering, and management features to achieve very high spam catch-rates with zero false positives. This multi-layered approach begins at the email gateway with MailHurdle to block up to 80 percent of spam at the edge of the network. Overall catch rates upwards of 98 percent are achieved when messages are further scanned using RAPID™ Anti-Spam which detects spam outbreaks in real time, so that blocking mechanisms can be put in place before they even arrive. RAPID is not language or content dependent; i.e., text, graphics, sounds, etc.

Heuristic rules-based scanning is also available. With this method, messages are analyzed at the server level based on information in the header, envelope, subject, and message, and then the risk is scored accordingly. If the score exceeds a defined threshold, which can be adjusted by both administrators and end users, the message can be tagged as spam and the appropriate action taken on the message.

Does Mirapoint offer delegated management?

Yes. Mirapoint offers multiple levels of administration including: administrator, delegated domain administrator (we can support up to 100,000 domains on a single box), helpdesk administrator, backup operator and ordinary users (with access only to their account).

Can different feature sets be activated for different users/groups?

Yes. Mirapoint offers a class of service feature that allows administrators to define various levels of service. Through this feature, users in different classes (for example, students and faculty) may be granted different feature sets.

What provisions are there for redundancy, failover, or other methods of providing a highly available platform?

Mirapoint appliances are each built for redundancy and optimal availability. Mirapoint appliances have field proven 99.999% uptime. Each appliance is built with hot-swappable RAID protected disks (& controllers with battery backup), redundant hot swappable power supplies, and redundant cooling fans. Network interfaces may optionally be configured for NIC Failover. For sites requiring automated failover, Mirapoint supports one to one hot standby clustering for use with locally attached Mirapoint storage, or N+1 hot standby clustering for use with SAN storage.

Mirapoint’s Message Server also supports cluster configuration that provides a high-availability solution to ensure the uptime required for business critical services.

What kind of logging and reporting can be done?

Mirapoint has a full suite of Logging, Reports, and Performance graphs. Because Mirapoint is an appliance, the MOS is tightly integrated with the hardware platform, resulting in the tracking and reporting on a myriad of hardware and software statistics. Statistics include but are not limited to:

• Directory operation statistics (LDAP).
• Raid usage statistics – battery charge/time, temp, fan, voltage, cache status, mail store in use, sys store in use.
• Network usage statistics – in/out packets, collisions.
• Email statistics – messages with attachments, local vs. remote mail statistics (all statistics, size, rates, avg. recipients,etc.).
• Virus statistics - total found, cleaned, and stripped.
• Spam statistics – totals, totals per score above 50.
• Hardware statistics – temp, CPU (1 & 2) temp, motherboard fans statistics.
• System statistics – load, process statistics, memory usage
• Filtering statistics.

The information can be displayed in log format and/or performance graphs. This information can be customized to hourly, daily, or weekly for historical analysis.

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What type of support options does Mirapoint offer?

There are self-help knowledge bases and help screens built in to the admin interface (both command line and web). When an active 24X7 support contract is in place 30 minute support response time is committed, free software upgrades are provided, and there is free hardware replacement. Mirapoint provides support via email and phone. Mirapoint also has the MERT team (Mirapoint Emergency Response Team) as part of standard support. MERT has the ability, in a critical situation, to access your box via a secure connection, diagnose the problem, and quickly fix an issue for you.

What type of training and documentation will be provided?

Mirapoint provides a comprehensive list of training classes and online options for system administrators and help desk personnel. Mirapoint offers onsite training (generally for 5-10 people) or classroom training. The comprehensive, 3-day, instructor-led course that covers everything to run the Mirapoint appliances.

A less expensive, web based option is available as well and may meet the needs or your organization. Printed manuals, a knowledge base, end-user help, and end-user guides are all included.

Do you offer technical support on an on-going basis?

Yes. Mirapoint is the only email vendor who can provide a single point of support for all hardware, software, storage, calendar, content filtering, monitoring, MTA, anti-virus, anti-spam and all other pieces associated with a comprehensive email system. This eliminates multiple support contracts and the challenges of dealing with multiple vendors. A single vendor solution makes supporting an environment much more streamlined and effective. Any issue requires only a single call to Mirapoint support.

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What directory servers are supported by Mirapoint?

Many standards based clients that integrate seamlessly with the Mirapoint server including Active Directory. Authentication to Active Directory or other LDAP server is done using the standard bind process wherein user credentials are presented to Active Directory for authentication. For Active Directory, this authentication can be done either in cleartext or encrypted, however users must authenticate using 128-bit encryption in order to change their passwords, which is a supported method on the Mirapoint system.

Mirapoint also offers an applianced based LDAPv3-compliant directory server that works seamlessly with Mirapoint appliances and other applications.

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