ITIL / ISO 20000 Consultancy

Whether you are beginning your ITIL journey or are not making the progress originally expected, help is at hand to guide you through the development of solid Service Management processes.

We have over 20 years Service Management experience, implementing ITIL across a wide variety of industry sectors in the UK and abroad.

What you can expect:

Over 20 years Service Management experience, implementing ITIL across a wide variety of industry sectors in the UK and abroad, with clients such as Barclaycard, Centrica, London Borough of Camden, Boots, Siemens, BT, Debt Management Office (Treasury) and NHS.

• A project managed approach to your ITIL implementation
• Governance. How ITIL Service Management will work in your organisation
• A roadmap containing milestones and planned achievements
• Regular maturity assessments
• Development of metrics and reporting
• Mentoring of staff to develop their Service Management skills
• Development of practical processes through workshops
• Full training for staff in the newly developed processes
• Development of a Continuous Improvement Programme
• Post-implementation support and regular assessments

ITIL implementations:

Each organisation is different and will have very different priorities and starting points. Some will be implementing other standards such as ISO 9001 or a new Service Management Help Desk system or making modifications to an existing application.

We have extensive experience in all of the above scenarios and can provide independent assistance in Service Management tool procurement and configuration where required.

You can however, rely on a practical approach, which adapts with your standards and organisation’s culture. Finally, you will be able to look forward to a service delivery that is structured, self improving, increasing customer satisfaction and reducing costs.

Offers a full range of Consultancy and operational assistance across all ITIL v2, v3 ISO 20000 Service Management areas